India Works Grows, With Glitches
Just a few years ago, outsourcing legal work to India was a dirty little secret — law firms did it, but few admitted to it.
Those days are long gone.
As outsourcing becomes more commonplace and corporate counsel and law firms are under increasing pressure to reduce costs for clients, law firms such as Baker & McKenzie; Greenberg Traurig; Milbank, Tweed, Hadley & McCloy; and Shapiro Sher Guinot & Sandler are actually touting at conferences the benefits of outsourcing.
But despite projections that outsourcing legal work to India will be a $4 billion industry by 2015, the work is still controversial, and law firms and companies are still wrestling with such concerns as how to maintain quality control, keep client information confidential, supervise lawyers oceans away and weather new difficulties presented by recent terrorist attacks in Mumbai.
“I’ve been in on two conference calls and at a conference where our firm discussed the pros and cons of outsourcing to India,” said Adolfo Jimenez, a partner in Holland & Knight‘s Miami office. “We have concerns about quality control, protecting attorney-client privilege and taking responsibility for any mistakes made. A big unknown is how accepting clients would be.”
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