“Top Legal Process Outsourcing Company Worldwide – 2009″
Clutch Group was ranked as the Top Legal Process Outsourcing (LPO) company for the second consecutive year in the 2009 Black Book of Outsourcing Top Vendors survey, conducted by the outsourcing research consultant firm Brown-Wilson Group.
The Black Book of Outsourcing is widely recognized as the most comprehensive and objective survey of global outsourcing services. For the 2009 edition, nearly 24,000 client surveys were analyzed to rank 4,839 outsourcing vendors in various industries. Survey questions covered C-level commitment, human capital performance, corporate direction and leadership impact, as well as questions on accountability, trust, and transparency that were new for 2009.
“This year’s expanded survey questionnaire offers even greater insights into the performance of leading LPOs, making it even more impressive for Clutch Group to retain the top spot,” said Scott Wilson, Partner of Brown-Wilson Group.