“Top Legal Process Outsourcing Company Worldwide – 2008″
Clutch Group was rated the top Legal Process Outsourcing (LPO) company worldwide for 2008 in a survey of 80 LPO companies conducted by the Brown-Wilson Group, an outsourcing consultant firm and publisher of The Black Book of Outsourcing. In addition to its overall number one ranking, Clutch Group was named Top Vendor in the categories of discovery and litigation support, legal analytics, and due diligence.
The annual Brown-Wilson outsourcing survey is the professions most extensive and representative study of outsourcing vendors. Data is collected for the Black Book in a three-step process covering 26 leadership and management performance areas, with ratings based on 18 operational performance and 20 consultative excellence indicators.
The Black Book survey analyzed 300 contracts held by 1200 of the top-spending law firms, investment banks, capital market and conglomerate corporations globally. Findings revealed that the most important customer satisfaction key performance indicators were client relationship, cultural fit, trust and IT sophistication. The survey also evaluated companies on performance in document review, contract management, commercial real estate services, compliance and legal research services.